Frequently Asked Questions
Everything you need to know about shopping with Urban Culture Online.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that final sale items and accessories are non-returnable for hygiene reasons.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As our styles range from slim to oversized, we recommend checking the 'Fit Notes' section for each individual garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Urban Culture Online ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.